Frequently Asked Questions
Order
Since we produce to order, time is tight. Please contact us as soon as possible at support@peeq.bike, and we’ll see what we can do.
You can return unused products within 30 days of receiving them. Just email us at support@peeq.bike with your order number.
That shouldn’t happen. Send us a photo and your order number to support@peeq.bike, and we’ll take care of it quickly and without any red tape.
Shipping & Delivery
We print your product on demand. Orders are typically prepared and shipped within 2–4 days.
Within Switzerland, delivery usually takes 1–3 business days.
Within Europe, delivery usually takes 2–5 business days.
You’ll receive an email as soon as your package is on its way.
Yes. We ship directly from Switzerland to the EU. The available shipping options will be displayed at checkout.
Shipping costs are calculated at checkout.
We offer free shipping within Switzerland for orders of 100 CHF or more.
We offer free shipping to Europe for orders of 200 CHF or more.
No VAT or fees apply within Switzerland and Liechtenstein.
We ship on a DDU basis. For international shipments, local import duties and taxes may apply, which are not included in our price.
Production & Quality
All products are designed and manufactured in Switzerland. We produce them in our own printing facility. No outsourcing
We use high-quality, carbon-reinforced materials designed for stability, durability, and light weight.
Our products combine precision engineering with clean, functional design.
Our goal is to provide a reliable solution that integrates seamlessly into your setup.
Yes. Since we do our own printing, we can reprint individual components. Just let us know—there’s no need to buy a whole new product.
We manufacture exclusively on a made-to-order basis, so we don’t have warehouses full of products that may never be sold. The packaging is flat and minimalist. And because the products are modular, individual parts can be replaced and recycled instead of discarding the entire item.
Return & Warranty
Yes—you can return unused products within 30 days of receiving them. Just email us at support@peeq.bike with your order number.
If something doesn’t fit or doesn’t work as expected, please contact us directly. We’ll find a solution as soon as possible.
Yes. Our products are subject to Swiss warranty law and are covered against manufacturing defects.
Support
The best way to reach us is by email at support@peeq.bike or through our contact form. We usually respond within a day, unless we’re out on a bike ride.
If you’re a content creator, photographer, or brand and are interested in a genuine collaboration that goes beyond just a discount code, email us at hi@peeq.bike or send us a DM on Instagram.
We’re a small team from Zurich who ride ourselves. Bikes, of course. peeq was born out of a simple frustration: nice gear was either unavailable, expensive, or looked like mass-produced junk. We wanted to change that.
